The firm has unparalleled domain knowledge in the sphere of outsourcing. Having been associated with the outsourcing industry from its earliest days, the partners are extremely well versed with the evolution of the Master Services Agreement (“MSA”) as a document, having been amongst the first in the industry to have drafted templates for them. They are aware of the subtle changes and complexities that have been introduced in such documents with the introduction of intermediaries in the process of short listing service providers and negotiating the legal and commercial aspects with them.